Information About Data Recovery

Data Recovery is the process of recovering lost data from hard drives and other digital storage media like: CDs, DVDs, Hard Drives and all digital camera media. For successful results data recovery should only be performed by trained professionals. Data Recovery is something most of us give little thought to until faced with disaster. Unfortunately, with hard drives or other storage media failure happens when you least expect it. While you may think that this could never happen to you, the truth of the matter is that, sooner or later, you are going to lose data. Data loss is most often associated with physical damage to a disk due to fires or floods. It may also be the result of a head crash, a virus, an accidental deletion or format, an accidental drop of you laptop, or perhaps a stroll through a magnetic field, but whatever the cause, Data Recovery will quickly become a priority.

Data loss may be common, but does not need to be permanent. We at 3A-NS have a 98% success rate recovering data from almost all storage media. By using our services we can guarantee the recovery of your data and the continuation of your business despite seemingly catastrophic events. We are so confident in our abilities to recover your data that will NOT charge you if we are unsuccessful.

When dealing with Hard Drives, it is our experience that there are two types: those that have failed and those that will. Sometimes there are clues of a Hard Drive (HD) that is ready to go (when a clinking or metal scraping noise occurs) but not always. At that point data recovery service is the ONLY WAY to recover your valuable and otherwise lost or inaccessible data.

Although most people understand that backing up is the key to recovering files and data in cases of mechanical or software data loss, few do it. Having a consistent, and comprehensive backup plan can save your company thousands of dollars when your hard drive unexpectedly fails. The fact is, althaw hard drives are it is manufactured remarkably well today, they may still fail. The question is, is it going to happen today, or in five years down the line? Backing up consistently and meeting the required storage procedures could mean you will always have a strong degree of protection!

What could data loss mean to you?
For organizations that are now required by law to keep customer records for at least a number of years a data loss scenario could be devastating. It could mean losing valuable information about client accounts or files and sometimes years worth of work. Even though data recovery could get costly, it is TAX detactable for businesses!!!

Don't jeopardize your last chance to retrive your data. Call as 1-866-422-2638.
What to do if you have a data loss situation
First of all,
DO NOT PANIC !!!. Data loss is very common,
in most cases, the majority of the data can be recovered by our trained technicians, so don't automatically assume that your data can't be recovered. A ballpark average percentage of successful retrievals is in the 80-90% range. If you have been told that your data is not retrievable, we suggest you get a second opinion. Only the most severe cases of platter damage, magnetic degradation or a file over-write will make the data unrecoverable.

Best recovery solution
Perhaps the best hard drive recovery solution is to restore the lost files either from your tape or CD-ROM backup. This can only be done assuming the backup process has been preformed corrctly.

We can help you recover data files from the following:

dead, deleted, formatted, fdisked, corrupted, virus infected, overwritten, password protected, water & fire damaged, inaccessible computer & electronics storage devices: hard disk drives, Servers, RAID, NAS, removable media, optical devices, camera memory devices.
Our Engineers
The engineers at 3A-NS Data Recovery Service understand the importance of your data. We can guarantee our engineers to respect and maintain the secrecy of your data. After a successful recovery we can return the data, depending on size, on your preferred media (CD, DVD or Hard Drive).
What is the cost?
Data Recovery cost depends on the disk drive configuration (single or RAID), complexity of the file system (FAT12, FAT16, FAT32, NTFS, NTFS5, NWFS
, Ext2 and Ext3 ) and the amount of data to recover.  Data recovery is not always the right solution for every situation. When thinking of data recovery you will have to put a dollar value to the data lost and compare it to the cost to get it back. The data recovery procedure may require hard to find replacement parts and the process may become really labor intensive.
Here are a few tips that may help you minimize further data loss and increase your chances to recover data from the most common types of data loss:<<--Read More

Disaster planning
3A-NS has a complete support staff engineers who can help you plan and impliment a safety strategy of the unknown problems of tomorrow today. Our team will put together a plan to fit your company's needs.
<<--Read More

In the wake of September 11, companies are becoming more aware of the need for a Disaster Response Plan. Thinking ahead is the key ingridien to insure that a potential disaster will not prevent the ability of your company to continue to operate. 3A-NS can provide you with the assurance of continued operations in the face of disaster, and the peace of mind to get back to your business as usual. We will visit your facility and evaluate your network to determine your needs and implement a program that will collect a complete backup of your network on a weekly basis. This backup will then be stored at a protected offsite location.

If a disaster occurs, we can have your operations up and running with servers and workstations at a facility away from the affected area. You could be back to work, as soon as 24 hours.
How does the process work? 
When you contact us for service. Usually we advise you how to send us your media for evaluation. Once we receive it, we evaluate it as to how much data can be recovered. when the evaluation is complete we will give you a price quote and an idea of the data that is recoverable. Here is where you approve the job or not and select the media that the recovered data will be returned to you.

NAS, SAN single drive and RAID Recovery
When dealing with cutting edge technologies in mission critical environments, knowing how to properly handle, repair and recover RAID, NAS or SAN drive arrays is critical. While very similar in many aspects recoveries of these drives, often present their own unique challenges and strategies. Attention must be paid also to how the drives handle and store data within each array since their configurations are often unique to each environment. Only if having this knowledge a recovery could be successful, allowing for the maximum amount of data extraction and restoration.
The engineers of 3A-NS have taken the time to stay up to date on the latest array engineering and data redundancy methods employed by various Vendors. This knowledge coupled with our aptitude to quickly learn any new data storage methods used in systems gives us the ability to not only successfully recover the maximum amount of data possible, but also to do so with the lowest amount of downtime possible. Because
the data being recovered is usually unique to that device or media, extra care must be taken to ensure the successful recovery of the data, while maintain the integrity of the damaged media until the data can be safely extracted and restored.
We have successfully recovered data from systems used both in personal and business computing. From hard drives found in PCs, Servers, Workstations, Laptops, and Digital Cameras. By going the extra step in helping both individuals and business we have gained an enormous amount of experience in the variety of data storage solutions available on the market today.

Causes of RAID Server , NAS, and SAN to lose data
Unfortunately
, the individual media in storage servers inherit the same failure points as with the drives in personal computers and workstations. Such failures could be due to any of these reasons:
• Virus attack
• Hard disk drive component failure
• Hard drive crashes
• Fire or water damage
• Media surface contamination and damage
• Accidental reformatting of partitions
• Accidental deletion of data
•The increased complexity of many server operating systems
• RAID array/controller failure
• Server registry configuration lost
• Intermittent drive failure resulting in configuration corruption
• Accidental reconfiguration of RAID drives
• Multiple drive failure
• Accidental replacement of media components

Never try to open the hard drive, or try to use any software utilities to do it yourself !

Operating system/File Systems and some drive array failures we can recover from are:
UNIX SCO OpenServer and Xenix
UNIXWARE Novell/SCO
UNIX O/S: SOLARIS (SUN), BSD/FreeBSD, QNX, HPUX (HP), IRIX (SGI), and AIX (IBM RS/6000)
LINUX SERVER
EXCHANGE SERVER
SQL SERVER
WINDOWS 2000/NT SERVER FAT16/FAT32/NTFS
NOVELL NETWARE SERVER FAT/NWFS
WINDOWS XP/2000/ME/98/95/3.x Workstation FAT16/FAT32
MS-DOS FAT12/FAT16
OS/2: FAT/HPFS
Macintosh HFS/HFS+

We currently offer recovery from ALL types of RAID controllers, drives and failures.
Typical server failures:

RAID 0-5: Single Drive Failure, Multiple Drive Failure, Component Failure, Array Rebuilds
File, Application, Web Server Single and Multiple (Mirror) drive recovery from Fibre Channel and SCSI RAID, CD/DVD and Optical Drive arrays to digital medium storage.

NAS Devices: Quantum SNAP, Dell Power Vault, MAXAttach, SUN Cobalt, Lynksys
SAN: Single/Multiple Drive and Media recovery from Fibre Channel and SCSI RAID, CD/DVD and Optical Drive arrays.

Some examples of drive/array damage are:
Server won't boot Multiple Drive or Component Failure
Inaccessible drives or media Improper Drive or Media replacement
Corrupted parity/data drive Fire/Water Damage
Accidental/Intentional Partition Media surface damage
RAID Controller failure    
If you have critical data to recover, we can !!
The Data Recovery Process for Servers, RAID Arrays
• Our technicians treat Server and RAID loss situations as high priority cases. An initial diagnosis determines whether each media device is accessible to our lab equipment. If so, the first priority is to create a raw image of all data from accessible media onto new media so that logical analysis can determine the nature of the data loss situation.
• If some of the media is inaccessible our lab will test the components and closely examine its internal health to determine the extent of physical damage.
• Recovery of crashed hard disks often involves replacing failed or damaged components in a clean environment and using specialized hardware and software tools to create the raw image. Failed components typically include electronics, read/write heads, head assemblies, magnets & drive motors.
• Logical recovery uses the raw images of all the server's media by examining the low-level data sectors. Technicians must determine both the exact layout of volumes which span or are striped across multiple drives and what fixes to filesystem structures are needed to get access to the important data.
• Multiple-drive servers are typically 'destriped' onto our media so that filesystem repairs can be performed and the data files extracted. Sometimes the existing filesystem structures are missing or damaged so much that data has to be extracted directly from one or more fragments of the destriped image.

Utilities and Data Recovery Software Programs

While utilities are great for fixing minor hard disk and data problems, they are a double sided Blade in the arena of data recovery.
First of all, understand that if your drive is making loud or strange sounds, DO NOT USE A SUCH UTILITY. Turning off your computer immediately and contacting us is likely your only (best) recourse. This is because using your hard drive while it is making noises can continue causing damage that is permanent and even the best data recovery service will not be able to fix.
If you do not have a mechanical issue, a utility program may be a good choice. But, always use caution when using such a program, because most programs are not precise, and can improperly modify your files, resulting in permanent data loss.

An Important Warning Regarding Your Hard Drive
Never, ever, attempt to open your hard disk drive by yourself. In fact, breaking the seal can damage many drives beyond repair, making your ability to recover data impossible. This is because data drives are extremely specialized pieces of electronic equipment, and the slightest hint of dust or dirt will destroy the drive's integrity very quickly.
Disaster Tips
If your systems have been subjected to fire, flood or mechanical damage, it is best to leave your hardware as is, and to NOT attempt fixing any problems yourself. Attempting to clean or operate obviously damaged equipment can all but destroy your chances of file recovery.
Here are some practices to avoid while assessing the damage
If you suspect an electrical short or mechanical damage to your hard disk, do not use file or data recovery software. This can ensure your data loss is permanent.
If your hard drive is physically damaged, DO NOT use it or the system it is connected to.
Watching for Errors - A Key To Data Loss Prevention
Consistent application and operating system errors may be more than just a software or driver issue. Beware of constant error messages, even if they appear minor. The fact is, the appearance of consistent errors is an excellent sign that you are due for a file backup. Keep in mind that these minor errors often morph into a full-blown data disaster.
RAID Data Recovery
Although RAID systems offer superb performance and increase speed and availability of data, they can fail under certain circumstances. 3A-NS has experience with RAID data recovery, on both spanned and striped systems. In most cases, we require only the drives or storage devices to recover the data, and because of the high importance of most RAID systems, we consider them a top priority.
RAID Systems Can Fail
Although they are specifically structured to protect your data, complex RAID systems can, and do fail. The frequent reasons are not necessarily the technology or the design of a RAID array, but often implementation issues, which can create a single point of failure and catastrophic data loss.
Another possible cause of RAID failure is multi-drive failure. While this is not very likely, it can happen, especially in a scenario in which physical damage has occurred as the result of flooding, fire or electrical problems. Because these systems are generally boxed in one single case, such physical damage can affect both the drives and the control devices. This is why we recommend that our clients have a backup policy for their RAID systems - after all, RAID systems are "fault-tolerant", but not "fault-proof".
The RAID Data Recovery Process
When recovering data from RAID arrays, we typically mirror the complete drive volumes and then process the total array as image files, to ensure all of your data is safe. Once we have recovered the data to our data recovery servers, we evaluate the array images to determine if corruption has occurred, and work on repairing it.
Our special software extracts data from the image files, or if a drive image is difficult to create, we simply reconstruct the data in the same way that a RAID rebuild process is performed.
Once we have recovered the data, we return it on whichever media you prefer, be that CD, ZIP, DVD or a replacement hard drive.
 
Has your RAID array failed? Contact us immediately for a flat rate recovery quote.
Warranty
We support our work 100% to have provided you with what we claimed to have recovered from your recovery work. This work we guarantee to be operational and readable at the time of you acceptance.
Disclaimer
Files can only be restored if the disk areas allocated to the files have not been overwritten by new data. When a file is restored, it is not guaranteed that the content of the recovered file is the same as the original. It is your responsibility to validate the integrity of the data prior to using them.
Data recovery from encrypted hard disk drives is also limited. In case of highly fragramented files where the file system information is severely corrupted the extent of data that will be recoverable varies from case to case.
Important Notice on Confidentiality
Any information retrieved from your drive is safe with us. We keep all client's data in confidence, and are willing to put it on paper. If your data is sensitive information for you or your organization, we are willing to sign a Non-disclosure agreement to ensure that your proprietary information is safe with us.
Processes that could override your files:    
New files are created on the volume. If electronic shredding is used.
New software (including any data recovery software) is installed on the volume. Existing files are expanded.
If the volume contains the Internet Explorer cache, it may be modified when IE is started Applications running on the computer may update the volume.
If the volume contains a network share, network users may unknowingly modify the volume when accessing shared files. If the volume contains the "TEMP" directory, it may be modified by installation software.
If the volume is the system volume, Windows may modify the volume for internal housekeeping tasks.  
The safest way for your data is to have us evaluate your drive.
When you have encountered an occasion when you need file recovery, act quickly, and DO NOT PANIC also, proceed with caution. One thing that cannot be overstated is that if you hear noises or your hard drive is calling up serious errors - SHUT DOWN your computer immediately! At this point, only a data recovery professional should be examining your drive. And keep in mind that the longer you run your system, the more likely is that your data will be permanently lost.
  If you have critical data to recover, we can !!

 

Other services we offer
File Recovery 
Password Recovery 
Computer Forensics
Digital Media Photo Recovery 
We offer data recovery service for any Multimedia Card, all Operating Systems and Multimedia Card compatible devices.
For assistance please call us at 1-866-4-AAA-NET (1-866-422-2638)
Progress status updates are provided with any work that we do for you.
 
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